Dimplex DF2024 Service Manual download pdf (Page 12)

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PROBLEM CAUSE SOLUTION

PART NUMBER

General

Circuit breaker trips or fuse

blows when unit is turned

Short in unit wiring. Trace wiring in unit.

Improper circuit current rating Additional appliances may exceed the current

rating of the circuit breaker or fuse. Plug unit

into another outlet or install unit on a dedi-

cated 15 amp circuit.

Lights dim in room while the

unit is on

Unit is drawing close to circuit

current rating

Move the unit to another outlet or install unit

on a dedicated 15 amp circuit

Power cord gets warm Normal Operation The power cord may get slightly warm to the

touch when the heater is on

Defective power cord Replace power cord if cord gets hot to the

touch.

4100090204RP

Appearance

Fireplace does not turn on

with manual controls

Improper operation Refer to Operation Section

No incoming voltage from the

electrical wall socket

Check Fuse/Breaker Panel

Loose wiring Check wiring connections

Defective switchboard Replace the switchboard 3001370100RP

Defective display/control board Replace the display/control board 3001350300RP

Defective relay board Replace the relay board 3001360100RP

Defective AC/DC adapter Replace the AC/DC adapter 2100250100RP

Fireplace does not turn on

with the Remote Control

Improper operation Refer to Operation Section

The batteries in the remote con-

trol are dead.

Install new battery into the remote control.

Defective display/control board Replace the display/control board 3001350300RP

Flame Frozen Loose wiring Check wiring connections

Defective Flicker Motor Replace Flicker Motor 2000220100RP

Flame is not visible Loose wiring Check wiring connections

LED light assembly is not working Replace LED light assembly

Log 3001390100RP

Glass 3001390200RP

Defective display/control board Replace the display/control board 3001350300RP

Flame Shudder Defective Flicker Motor Replace Flicker Motor 2000220100RP

Light leaking around the log

set (if applicable)

Log set not positioned properly Check log set for proper t

TROUBLESHOOTING GUIDE

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Dimplex DF2024 Service Manual Page 12

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