Dimplex EWMC-CC-SS Service Manual download pdf (Page 13)

PROBLEM CAUSE SOLUTION

Heater

Heater is not turning off Improper operation Refer to Operation Section

Defective heater On/Off switch, if ap-

plicable

Replace heater On/Off switch

Defective thermostat, if applicable Replace thermostat

Defective remote control receiver Replace remote control receiver, initialize to remote

control

Heater is not turning on Improper operation Refer to Operation Section

Defective heater on/off switch, if appli-

cable

Replace heater on/off switch

Defective Thermostat, if applicable Replace Thermostat

Defective heater assembly Replace heater assembly

Heater is turning off after a

couple of minutes of operation

Build up of dirt/dust in heater assembly Ensure that exterior intake louvers and rebox cavity

are free of dirt/dust.

Defective Heater Assembly Replace Heater Assembly

Heater emits an odor Normal Operation Normal operation is when the heater emits an odor

for a brief period after the heater is initially turned on.

The heater is burning off any dust accumulated during

manufacturing or operation.

Defective heater assembly Replace heater assembly

Heater fan turns on but heater

lacks heat

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit

Defective thermostat, if applicable Replace thermostat

Defective heater assembly Replace heater assembly

Heating element is glowing red Normal Operation Small glowing sections of the element are considered

normal.

Defective heater assembly If larger glowing sections are causing the heater to trip

the thermal cutout, unplug unit, discontinue use and

replace heater assembly.

Noise

Excessive noise with the heater

Dirty heater assembly Ensure that exterior intake louvers and rebox cavity

are free of dirt/dust.

Defective heater assembly Replace heater assembly

Grinding or excessive noise with

the heater off

Flicker rod hitting or rubbing against

internal components

Ensure rod is straight and mounted properly in the

bracket, spinning freely away from other components.

Replace if necessary.

Defective icker motor Replace icker motor

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Dimplex EWMC-CC-SS Service Manual Page 13

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